BookNStyle

BookNStyle Privacy Policy

Last updated: October 26, 2026

Overview

This Privacy Policy explains how BookNStyle LLC, a New York limited liability company ("we," "us," or "BookNStyle"), collects, uses, shares, and protects information when you use the BookNStyle mobile application and related services (the "Services"). By using the Services, you agree to the practices described here.

We designed the Services to collect only what we need to connect Clients with Professionals, process bookings and payments, and keep the marketplace safe.

Information We Collect

Account and profile information: your name, email address, phone number, role (Client or Professional), password (stored only as a secure hash), and, for Professionals, business name, bio, headline, service menu, and business address (placed on a map when it can be located).

Sign-in with Apple, Google, or Facebook: if you choose to sign in with one of these services, we receive your name and email address from it. We do not receive your password for that service.

Photos and content: profile photos and service photos you upload, and reviews, ratings, and messages you submit.

ID verification photos: if a Professional requires ID verification for age-restricted services (for example, tattoo artists), a photo of your government-issued ID that you upload when booking that Professional. ID photos are stored in private storage, are viewable only by you and the Professional you booked, and are never made public.

Booking information: appointments you create, the services and Professionals involved, scheduled times, locations, notes, and booking status.

Intake form answers: some Professionals ask you to fill in an intake form before your appointment. Your answers may include health information, such as allergies, pregnancy, or skin conditions. They are shared only with the Professional whose form you fill in.

Payment information: when you book, payment-card details are collected and processed directly by our payment processor, Stripe. We do not store full card numbers on our servers. We store limited records such as transaction amounts, fees, payout status, and the Stripe identifiers needed to manage your bookings.

App Store subscriptions (Professionals): if you subscribe to BookNStyle Pro through the App Store, Apple processes the payment. We receive, through RevenueCat, the status and history of that subscription (plan, start, renewal and end dates, trial, billing issues, refunds and the App Store transaction identifiers), linked to your account. We never receive your Apple payment details.

Device and usage information: device type, operating system, app version, push-notification token, and basic usage and diagnostic data needed to operate and improve the Services.

Crash reports: if the app crashes or hits an error, a report with technical details (such as device model, operating system, app version, and the error) is sent to our crash-reporting provider. We do not attach your name or email address to these reports.

Location information: a Professional's business address is collected to display location and enable geo-verification. We do not continuously track your precise device location; any use of device location is limited to features you actively use.

Communications: messages, support requests, and notification preferences.

Launch Waitlist

Before the BookNStyle apps are available, you can join our launch waitlist at booknstyle.com/waitlist without creating an account. The waitlist page is part of the Services. This section explains what the waitlist collects and how we use it.

What we collect: your name, email address, and whether you are joining as a Client, a Professional, or both. If you choose to give them, we also collect your ZIP code or neighborhood, whether you live outside New York and your city, your Instagram or TikTok handle, and, for Professionals, your specialty (for example, barber or braider) and the booking link name you reserve. If you join as a Client, you can also give us the Instagram or TikTok handles of up to three Professionals you would like to book on BookNStyle. We record that you ticked the box agreeing to receive emails from us, the exact wording of that box, and the date and time you ticked it. If you unsubscribe, we record when you did.

Referral and visit details: your personal referral code, who referred you (if you joined through someone's share link), and how many people have joined through your link. We also record how you found the page (such as the website that sent you there and any campaign tags in the link, called UTM tags), your browser's user agent (a short description of your browser and device), and a one-way hash of your IP address. We use the hash only to limit how many sign-ups and booking link reservations can come from one network, to limit how often one network can check whether a booking link name is available or look up an email address that is already on the list, and to stop people from referring themselves. We do not store your IP address itself. When you join, your browser also keeps a random key that lets you see and change your waitlist details (your booking link name and the Professionals you told us about) from that same browser. We store only a one-way hash of that key.

How we use it: to send you a welcome email with your share link, your Founding badge and, for Clients, your progress toward the referral reward, and, for Professionals, the booking link name you reserved, to email you launch news and BookNStyle marketing, to plan our launch (for example, which areas and specialties to reach first, and which cities to open next), and to let our team contact Professionals who joined about setting up on BookNStyle, including by a direct message on Instagram or TikTok if you gave us a handle. Those messages are sent through Instagram (Meta) or TikTok and are also covered by their privacy policies. To send launch and marketing emails, we export your name, email address, and role from our database into our email provider, Resend.

Booking link reservations: if you reserve a booking link name (the yourname part of app.booknstyle.com/book/yourname), we hold it for you until 60 days after the BookNStyle apps launch, so no one else can take it. To keep it, create a BookNStyle Professional account with the same email address by then. If you sign in with Google, Apple, or Facebook using that email address, we add the name to your account automatically if it is still available. Otherwise, we add it after we confirm by email that the account is yours. A name that is not on an account 60 days after launch is released. We may also release a name that copies a brand or impersonates another person or business. Once the name is on your account, it is public on your profile, like every Professional's booking link. To change or release it, use the browser you joined from, or email us.

Professionals you tell us about: if you give us the Instagram or TikTok handles of Professionals, we store the handles you give us and may contact those Professionals on Instagram or TikTok to invite them to BookNStyle. We may tell them that a client recommended them, but we will not name you unless you agree. We do not use those handles for anything else.

Badges and referrals: everyone who joins the waitlist gets a profile badge: Founding Member for Clients, and Founding Pro for Professionals (Professionals who create a BookNStyle account in the first three months after launch also get Founding Pro). The badge appears on your BookNStyle profile after launch if you create an account with the same email address. If you joined as a Client and three people join the waitlist through your share link, the booking fee on your first booking is on us: we add one booking credit to your BookNStyle account created with the same email address, as described in our Terms of Service. To match your account to your waitlist sign-up, we compare the email address you joined with to the email address of the Google, Apple, or Facebook sign-in you use for your account. If we cannot match them that way, we confirm by email that the account is yours before adding the credit. Badges and the credit have no cash value and cannot be transferred. The person who shared the link sees only how many people joined through it, never your name or email address.

Unsubscribing and deletion: every waitlist email has an unsubscribe link. Unsubscribing stops our waitlist and marketing emails. It does not delete your sign-up or release a booking link you reserved (the 60-day limit above still applies). To have your waitlist information deleted, email us at support@booknstyle.com and tell us the email address you joined with.

How We Use Information

Marketing. If you tick the box at sign-up agreeing to receive tips, updates, and offers, we will send you marketing messages by email. You can withdraw consent at any time by using the unsubscribe link in any email or contacting support@booknstyle.com. Transactional messages about your bookings and account are sent regardless of marketing preferences.

How We Share Information

With other Users: when you book, the relevant Client and Professional see the information necessary to complete the appointment (for example, name, service, time, and location). If you upload an ID verification photo, it is shared only with the Professional you booked. Intake form answers are shared only with the Professional whose form you fill in. Professional profiles, photos, ratings, and reviews are visible to Clients in the marketplace.

Public booking pages: each Professional's profile is also published on a public web page at app.booknstyle.com (for example, app.booknstyle.com/book/their-handle). Anyone can view these pages without an account, and search engines may index them. When a Professional's invite link is shared, messaging and social apps may show a preview with the Professional's name, photo, city, and top services and prices. These pages show only public Professional profile information, never Client information.

With service providers that help us operate the Services. We share only what each provider needs to perform its service, and we require them by contract to keep your information confidential, to use it only on our behalf, and to protect it with the same or equal level of protection described in this Privacy Policy:

For legal reasons: to comply with applicable law, respond to lawful requests, enforce our Terms, or protect the rights, safety, and property of BookNStyle, our Users, or the public.

Business transfers: if BookNStyle is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

Data Retention

We retain personal information for as long as your account is active and as needed to provide the Services. After you delete your account, we remove your profile and associated personal data from our active systems, except information we must retain for legal, tax, fraud-prevention, accounting, or dispute-resolution purposes, or that remains in backups as described below.

ID verification photos are kept in private storage until you delete your account. The Professional you booked can view your ID photo only until the booking is cancelled or 7 days after the appointment ends. You may request earlier deletion of an ID photo at any time by contacting support@booknstyle.com.

Intake form answers are kept until you delete your account. They are also deleted if the Professional deletes that form or their account.

Backups. We keep encrypted, password-protected backup copies of our database and stored files (which can include ID photos and intake form answers) so we can recover from data loss. These backups are not deleted on a fixed schedule, so information deleted from our active systems may remain in older backups. We use backups only to restore the Services. Our hosting provider may also keep its own routine backups for a limited time.

When you delete your account, your support requests are deleted too, except safety reports. We keep safety reports, including ones you made and ones made about you, as a safety and legal record. We remove the link between each report and your account, but keep what the report says as it was written, along with our notes and emails about it.

Launch waitlist. We keep your waitlist information until you ask us to delete it, and no longer than 24 months after the BookNStyle apps launch. Unsubscribing alone does not delete it. When we delete it, we remove it from our database and from our email list at Resend, except copies that remain in backups as described above.

Your Choices and Rights

Access and update: you can review and update most account and profile information directly in the app.

Account deletion: you can delete your account at any time from You > Delete account, or by contacting us at support@booknstyle.com. Deletion is permanent and removes your profile and associated personal data, subject to the retention exceptions above.

Communications: you can manage push notifications in your device settings and in the app, and unsubscribe from marketing emails. Transactional messages necessary to operate your bookings cannot be disabled while you have an active account.

Region-specific rights: depending on where you live (for example, California under the CCPA/CPRA, or the EEA/UK under the GDPR), you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@booknstyle.com. We will not discriminate against you for exercising your rights.

Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, hashed passwords, row-level database security, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

Some information necessarily travels through third-party infrastructure (such as payment processors and hosting providers) that is not under our direct control.

Age Requirement and Children

The Services are intended solely for adults who are at least 18 years old. When you create an account we ask you to confirm that you are at least 18, and we store the date, time, and version of that confirmation with your account so we can demonstrate the basis on which we provided the Services to you. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will terminate the account and delete the information. If you believe a minor has provided us information or is using the Services, contact us at support@booknstyle.com.

International Users

BookNStyle is operated from the United States and information is processed and stored in the United States and other countries where our service providers operate. By using the Services, you understand that your information may be transferred to and processed in countries with data-protection laws different from those in your country.

Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date and, where appropriate, provide additional notice in the app. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at support@booknstyle.com or by mail at BookNStyle LLC, 111 Great Neck Road, Great Neck, New York 11021.